Search not working for some words · Customer Ops OS

Issues / Search

Search not working for some words

Conversations mentioning working word, working, word, search working, word search.(named by mock)

Recent growth

+2

2 vs 0 conversations · last 7 days

Total: 20
Share: 0.7%
Customers: 17
Open: 0
Negative: 30%
First seen: May 26

01Trend · last 8 weeks

Dark bars: last 7 days · solid line: release in this product area

02Timeline

May 26, 2026
First conversation in this issue
Jul 24, 2026
Release 4.1.5 · Slack app v2(Integrations)
Aug 8, 2026
Release 4.1.8 · New search indexing pipeline(Search)
Aug 28, 2026
Release 4.1.9 · Dashboard performance improvements(Reporting)
Sep 6, 2026
Release 4.2.1 · Seat-based pricing page(Billing)
Sep 7, 2026
Release 4.2.3 · iOS home screen widget(Mobile)
Sep 8, 2026
Release 4.2.0 · Stricter OAuth redirect URI validation for SSO(Authentication)

03Representative conversations

T-10132 · Vantage Travel · Starter
NeutralClosedMay 26
T-12907 · Bluefin Retail · Pro
NeutralSolvedSep 15
T-12883 · Tidal Systems · Free
NegativeSolvedSep 14

04Documentation

SIGNALKnowledge gap · Missing

coverage low

20 conversations. No knowledge-base article covers the key terms (word, working word, search working, search).

AI-generated

Suggested article · draft

Troubleshooting: Search not working for some words

Use quotes for exact-match search
New records can take a few minutes to appear in search while indexing runs
When to contact support and what details to include

05AI root-cause investigation

The agent plans which tools to use, gathers evidence, compares timelines and proposes hypotheses.