Data & settings
Import support data, reset the synthetic demo and see what the AI layer is doing and costing.
tickets ticket_id, customer_id, created_at, status, subject, message · optional: updated_at, priority, channel, agent_response, resolution_time_minutes, first_response_minutes, csat, plan, revenue, product_area, tags, assigned_agent
customers customer_id · optional: name, plan, created_at, revenue, industry
releases release_id, version, released_at, title · optional: product_area, notes
knowledge_base article_id, title, body · optional: product_area, updated_at, url
Run #1 · started Sep 18, 11:43 AM · finished Sep 18, 11:43 AM
| File | Dataset | Rows | New / updated | Duration | When |
|---|---|---|---|---|---|
| tickets.csv | Tickets | 3,063 | 3063 / 0 | 124 ms | Sep 18, 11:43 AM |
| knowledge_base.csv | Knowledge base | 27 | 27 / 0 | 0 ms | Sep 18, 11:43 AM |
| releases.csv | Releases | 12 | 12 / 0 | 0 ms | Sep 18, 11:43 AM |
| customers.csv | Customers | 180 | 180 / 0 | 4 ms | Sep 18, 11:43 AM |