Issues
Conversations grouped by meaning. Growth compares the last 7 days with the 7 days before. Bars show the last 28 days; the last 7 are highlighted.
| Issue | Total | Share | Last 7d | Change | 28-day trend | Customers | Negative | Seen |
|---|---|---|---|---|---|---|---|---|
| CSV import fails with 'Unsupported file encoding'Data importEmergingKnowledge gap | 54 | 1.8% | 51 | New | 42 | 80% | May 25 – Sep 17 | |
| App crash after phone updateMobileEmergingKnowledge gap | 58 | 1.9% | 53 | ▲ +960% | 43 | 72% | Sep 9 – Sep 17 | |
| Users bounced back to login page after SSOAuthenticationEmergingKnowledge gap | 121 | 4% | 66 | ▲ +175% | 44 | 86% | May 21 – Sep 17 | |
| HubSpot integrationIntegrations | 32 | 1% | 1 | New | 27 | 0% | May 27 – Sep 11 | |
| Onboarding helpOnboarding | 26 | 0.8% | 2 | New | 24 | 0% | May 21 – Sep 17 | |
| Timeline viewOther | 29 | 0.9% | 1 | New | 28 | 0% | Jun 2 – Sep 17 | |
| Search not working for some wordsSearchKnowledge gap | 20 | 0.7% | 2 | New | 17 | 30% | May 26 – Sep 15 | |
| Salesforce integration failingIntegrationsKnowledge gap | 83 | 2.7% | 8 | ▲ +700% | 50 | 59% | May 22 – Sep 17 | |
| Mobile app not syncing offline changesMobile | 71 | 2.3% | 6 | ▲ +500% | 58 | 42% | May 22 – Sep 17 | |
| Dark mode requestOther | 31 | 1% | 3 | ▲ +200% | 25 | 0% | May 25 – Sep 15 | |
| Search doesn't find recently created recordsSearch | 24 | 0.8% | 3 | ▲ +200% | 21 | 29% | Jun 3 – Sep 17 | |
| MFA code always invalidAuthentication | 133 | 4.3% | 11 | ▲ +175% | 83 | 66% | May 21 – Sep 17 | |
| Slack notifications stoppedIntegrations | 76 | 2.5% | 6 | ▲ +50% | 58 | 42% | May 21 – Sep 17 | |
| Search results missingSearchKnowledge gap | 23 | 0.8% | 3 | ▲ +50% | 21 | 26% | May 31 – Sep 17 | |
| Custom rolesAdmin permissions | 94 | 3.1% | 4 | ▲ +33% | 66 | 17% | May 21 – Sep 17 | |
| What are the API rate limits?Api | 112 | 3.7% | 8 | ▲ +33% | 70 | 31% | May 21 – Sep 16 | |
| Confused about the new seat-based pricingBillingKnowledge gap | 79 | 2.6% | 8 | ▲ +33% | 52 | 47% | May 21 – Sep 17 | |
| Email notifications delayed by hoursNotifications | 59 | 1.9% | 4 | ▲ +33% | 46 | 36% | May 22 – Sep 17 | |
| Invite email missingAdmin permissions | 86 | 2.8% | 5 | ▲ +25% | 65 | 34% | May 22 – Sep 17 | |
| API token returns 401 invalid tokenApi | 76 | 2.5% | 5 | ▲ +25% | 48 | 54% | May 22 – Sep 17 | |
| Didn't get the reset password emailAuthentication | 227 | 7.4% | 17 | ▲ +21% | 103 | 42% | May 21 – Sep 17 | |
| Column mapping questionData import | 137 | 4.5% | 6 | ▲ +20% | 85 | 10% | May 21 – Sep 17 | |
| Member can see admin settingsAdmin permissions | 18 | 0.6% | 2 | • 0% | 14 | 22% | Jun 3 – Sep 16 | |
| API cursor pagination questionApi | 62 | 2% | 2 | • 0% | 47 | 8% | May 22 – Sep 15 | |
| Want to cancel and get a refundBillingKnowledge gap | 40 | 1.3% | 4 | • 0% | 33 | 53% | May 24 – Sep 17 | |
| How do we verify webhook signatures?IntegrationsKnowledge gap | 238 | 7.8% | 14 | • 0% | 98 | 31% | May 21 – Sep 17 | |
| Getting started questionsOnboarding | 50 | 1.6% | 3 | • 0% | 40 | 8% | May 25 – Sep 17 | |
| Custom report builderReporting | 28 | 0.9% | 1 | • 0% | 21 | 0% | May 27 – Sep 11 | |
| Need a copy of our invoiceBilling | 169 | 5.5% | 13 | ▼ -13% | 96 | 10% | May 22 – Sep 17 | |
| Seat limit reachedAdmin permissions | 71 | 2.3% | 4 | ▼ -20% | 51 | 25% | May 23 – Sep 16 | |
| How to export all our data?Data import | 66 | 2.2% | 2 | ▼ -33% | 46 | 12% | May 21 – Sep 17 | |
| Report totals don't match exportReportingKnowledge gap | 90 | 2.9% | 4 | ▼ -33% | 59 | 29% | May 27 – Sep 17 | |
| Pages loading slowlyPerformanceKnowledge gap | 46 | 1.5% | 3 | ▼ -40% | 39 | 48% | May 25 – Sep 17 | |
| Logged out while workingAuthenticationKnowledge gap | 94 | 3.1% | 4 | ▼ -50% | 63 | 38% | May 21 – Sep 17 | |
| Notifications arriving lateNotificationsKnowledge gap | 21 | 0.7% | 1 | ▼ -50% | 18 | 24% | May 21 – Sep 14 | |
| Bulk edit recordsOther | 41 | 1.3% | 2 | ▼ -50% | 32 | 0% | May 22 – Sep 17 | |
| Dashboard takes 30+ seconds to loadPerformanceKnowledge gap | 36 | 1.2% | 2 | ▼ -60% | 32 | 36% | May 22 – Sep 15 | |
| Audit log exportData import | 17 | 0.6% | 1 | ▼ -67% | 15 | 0% | May 26 – Sep 15 | |
| Scheduled report missingReporting | 64 | 2.1% | 1 | ▼ -80% | 50 | 42% | May 21 – Sep 14 | |
| SCIM provisioningAdmin permissions | 17 | 0.6% | 0 | ▼ -100% | 14 | 0% | May 23 – Sep 10 | |
| Duplicate charge on credit cardBillingKnowledge gap | 74 | 2.4% | 0 | ▼ -100% | 51 | 61% | May 22 – Sep 9 | |
| Zapier integration questionIntegrations | 53 | 1.7% | 0 | ▼ -100% | 41 | 25% | May 25 – Sep 10 | |
| Jira integrationIntegrations | 28 | 0.9% | 0 | ▼ -100% | 23 | 0% | May 29 – Sep 9 | |
| Offline mode for mobileMobile | 13 | 0.4% | 0 | ▼ -100% | 12 | 0% | May 24 – Sep 9 | |
| Getting started questions (onboarding)Onboarding | 43 | 1.4% | 0 | ▼ -100% | 35 | 0% | May 21 – Sep 9 | |
| Multi-currency invoicesBilling | 14 | 0.5% | 0 | — | 14 | 0% | May 26 – Aug 25 | |
| Slack notifications stopped (notifications)Notifications | 9 | 0.3% | 0 | — | 8 | 56% | May 21 – Aug 24 | |
| Zap doesn't pick up new recordsOther | 7 | 0.2% | 0 | — | 7 | 29% | May 31 – Sep 2 |