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Customers / C-0040

Bluefin Retail

Pro planMedia· $600/month (provided customer metadata)

Conversations: 13
Unresolved: 2
Avg. resolution: 2h 00m
Negative: 31%
Escalations: 2
Support time: 21h 56m

01Unresolved · 2

Mobile app not syncing offline changes · Bug
NegativeOpenJul 20
Invite email missing · Bug
NeutralOpenJun 14

02Recent conversations

Search not working for some words · Bug
NeutralSolvedSep 15
Need a copy of our invoice · Question
NeutralClosedSep 5
API token returns 401 invalid token · Bug
NegativeClosedSep 1
Need a copy of our invoice · Usability
NeutralClosedAug 27
Search not working for some words · Bug
NeutralSolvedAug 17
Logged out while working · General feedback
NeutralClosedAug 10
Mobile app not syncing offline changes · Bug
NegativeOpenJul 20
Pages loading slowly · Performance
NegativeSolvedJul 8
Timeline view · Feature request
NeutralSolvedJun 26
Salesforce integration failing · Bug
NeutralSolvedJun 17
Invite email missing · Bug
NeutralOpenJun 14
Want to cancel and get a refund · General feedback
NegativeClosedJun 13
Member can see admin settings · Question
NeutralClosedJun 3

03Feature requests · 1

Timeline view · Feature request
NeutralSolvedJun 26

Monthly volume and negative share

2026-065 · 20%
2026-072 · 100%
2026-083 · 0%
2026-093 · 33%

Red: conversations classified as negative.

Repeated problems

Search not working for some words2× · Sep 15
Need a copy of our invoice2× · Sep 5

Escalations · 2

Jul 8
Jun 13

Customer since Jun 3, 2024.