Customers / C-0069

Onyx Media

Starter planFinance· $50/month (provided customer metadata)

Conversations: 30
Unresolved: 3
Avg. resolution: 1h 32m
Negative: 33%
Escalations: 6
Support time: 41h 35m

01Unresolved · 3

CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 15
App crash after phone update · Bug
NegativeOpenSep 14
Email notifications delayed by hours · Bug
NeutralOpenJun 25

02Recent conversations

CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 15
App crash after phone update · Bug
NegativeOpenSep 14
Mobile app not syncing offline changes · General feedback
NeutralClosedSep 3
Seat limit reached · Bug
NeutralClosedSep 1
MFA code always invalid · Bug
NeutralSolvedAug 27
Email notifications delayed by hours · Performance
NeutralSolvedAug 23
Need a copy of our invoice · Usability
NeutralClosedAug 11
Didn't get the reset password email · Bug
NegativeClosedAug 6
Zapier integration question · General feedback
NeutralSolvedAug 4
Dashboard takes 30+ seconds to load · Performance
NeutralClosedAug 3
Scheduled report missing · Bug
NegativeSolvedJul 31
Bulk edit records · Feature request
NeutralSolvedJul 24
Didn't get the reset password email · General feedback
NeutralClosedJul 20
Didn't get the reset password email · General feedback
NeutralClosedJul 6
Didn't get the reset password email · General feedback
NegativeClosedJul 4

03Feature requests · 2

Bulk edit records · Feature request
NeutralSolvedJul 24
Dark mode request · Feature request
NeutralClosedJun 12