Customers / C-0083

Harbor Energy

Enterprise planRetail· $6,890/month (provided customer metadata)

Conversations: 41
Unresolved: 3
Avg. resolution: 2h 27m
Negative: 44%
Escalations: 8
Support time: 93h 21m

01Unresolved · 3

CSV import fails with 'Unsupported file encoding' · Bug
NeutralOpenSep 16
Users bounced back to login page after SSO · Bug
NeutralOpenSep 16
CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 14

02Recent conversations

App crash after phone update · Bug
NegativeSolvedSep 16
CSV import fails with 'Unsupported file encoding' · Bug
NeutralOpenSep 16
Users bounced back to login page after SSO · Bug
NeutralOpenSep 16
CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 14
MFA code always invalid · Bug
NegativeSolvedSep 14
Want to cancel and get a refund · General feedback
NegativeSolvedSep 13
Users bounced back to login page after SSO · General feedback
NeutralSolvedSep 13
Column mapping question · Question
NeutralClosedAug 28
What are the API rate limits? · Bug
NeutralClosedAug 27
Search not working for some words · Bug
NeutralClosedAug 26
Report totals don't match export · Bug
NeutralSolvedAug 22
Member can see admin settings · Question
NegativeClosedAug 21
Salesforce integration failing · Bug
NegativeSolvedAug 13
How do we verify webhook signatures? · Bug
NeutralClosedAug 12
Custom roles · General feedback
NegativeClosedAug 10

03Feature requests · 3

Custom report builder · Feature request
NeutralSolvedAug 5
Dark mode request · Feature request
NeutralSolvedJul 17
HubSpot integration · Integration request
NeutralClosedJun 14

Monthly volume and negative share

2026-056 · 33%
2026-069 · 33%
2026-079 · 56%
2026-0810 · 40%
2026-097 · 57%

Red: conversations classified as negative.

Repeated problems

How do we verify webhook signatures?4× · Aug 12
Column mapping question4× · Aug 28
Salesforce integration failing3× · Aug 13
MFA code always invalid3× · Sep 14
Member can see admin settings3× · Aug 21
CSV import fails with 'Unsupported file encoding'2× · Sep 16
Didn't get the reset password email2× · Jul 2
Users bounced back to login page after SSO2× · Sep 16

Escalations · 8

Sep 14
Sep 13
Aug 13
Jul 2
Jun 26
Jun 20
May 30
May 25

Customer since May 14, 2024.