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Customers / C-0176

Kestrel Analytics

Free planMedia

Conversations: 5
Unresolved: 1
Avg. resolution: 1h 59m
Negative: 20%
Escalations: 1
Support time: 7h 55m

01Unresolved · 1

Search doesn't find recently created records · Bug
NeutralOpenJul 6

02Recent conversations

Scheduled report missing · Bug
NeutralSolvedSep 10
How do we verify webhook signatures? · Usability
NegativeClosedSep 2
Report totals don't match export · Question
NeutralClosedAug 24
Search doesn't find recently created records · Bug
NeutralOpenJul 6
Column mapping question · Question
NeutralClosedJun 9

03Feature requests · 0

No feature requests.

Monthly volume and negative share

2026-061 · 0%
2026-071 · 0%
2026-081 · 0%
2026-092 · 50%

Red: conversations classified as negative.

Repeated problems

No repeated problems.

Escalations · 1

Sep 2

Customer since Jun 4, 2025.