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Ridge Travel · Customer Ops OS

Customers / C-0171

Ridge Travel

Pro planFinance· $1,030/month (provided customer metadata)

Conversations: 6
Unresolved: 0
Avg. resolution: 2h 25m
Negative: 33%
Escalations: 1
Support time: 14h 30m

01Unresolved · 0

Nothing unresolved.

02Recent conversations

Timeline view · Feature request
PositiveSolvedSep 2
Report totals don't match export · Bug
NeutralClosedAug 17
Slack notifications stopped · Bug
NeutralSolvedJul 28
How do we verify webhook signatures? · Bug
NeutralClosed

03Feature requests · 1

Timeline view · Feature request
PositiveSolvedSep 2

Monthly volume and negative share

2026-051 · 100%
2026-061 · 100%
2026-072 · 0%
2026-081 · 0%
2026-091 · 0%

Red: conversations classified as negative.

Repeated problems

How do we verify webhook signatures?2× · Jul 26

Jul 26

Seat limit reached · Bug

NegativeSolvedJun 12

How do we verify webhook signatures? · Bug

NegativeSolvedMay 22

Escalations · 1

Jun 12

Customer since Aug 21, 2024.