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Customers / C-0161

Northwind Studios

Pro planSaaS· $1,600/month (provided customer metadata)

Conversations: 10
Unresolved: 1
Avg. resolution: 2h 20m
Negative: 10%
Escalations: 0
Support time: 21h 04m

01Unresolved · 1

Users bounced back to login page after SSO · Bug
NegativeOpenSep 17

02Recent conversations

Users bounced back to login page after SSO · Bug
NegativeOpenSep 17
Column mapping question · Question
NeutralClosedAug 10
Onboarding help · Question
NeutralClosedAug 3
What are the API rate limits? · Bug
NeutralSolvedJul 20
Salesforce integration failing · Bug
NeutralSolvedJul 13
Need a copy of our invoice · Question
NeutralClosedJun 27
What are the API rate limits? · Bug
NeutralClosedJun 3
Timeline view · Feature request
NeutralClosedJun 2
What are the API rate limits? · Bug
NeutralClosedMay 27
How do we verify webhook signatures? · Usability
NeutralSolvedMay 27

03Feature requests · 1

Timeline view · Feature request
NeutralClosedJun 2

Monthly volume and negative share

2026-052 · 0%
2026-063 · 0%
2026-072 · 0%
2026-082 · 0%
2026-091 · 100%

Red: conversations classified as negative.

Repeated problems

What are the API rate limits?3× · Jul 20

Escalations · 0

No escalation requests.

Customer since Feb 11, 2025.