Customers / C-0160

Beacon Media

Starter planEducation· $240/month (provided customer metadata)

Conversations: 16
Unresolved: 2
Avg. resolution: 2h 28m
Negative: 31%
Escalations: 1
Support time: 34h 28m

01Unresolved · 2

Need a copy of our invoice · Question
NeutralOpenSep 17
CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 15

02Recent conversations

Need a copy of our invoice · Question
NeutralOpenSep 17
CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 15
App crash after phone update · Bug
NegativeSolvedSep 11
Need a copy of our invoice · Question
NeutralClosedAug 31
Member can see admin settings · General feedback
NeutralSolvedAug 27
How do we verify webhook signatures? · Bug
NegativeClosedAug 21
Jira integration · Integration request
NeutralClosedAug 16
Duplicate charge on credit card · Bug
NeutralSolvedAug 10
Want to cancel and get a refund · General feedback
NegativeClosedAug 7
Didn't get the reset password email · Bug
NeutralSolvedJul 18
Member can see admin settings · General feedback
NeutralSolvedJul 9
Report totals don't match export · Bug
NeutralClosedJun 24
Column mapping question · Question
NeutralClosedJun 23
Confused about the new seat-based pricing · Pricing
NegativeClosedJun 4
What are the API rate limits? · Bug
NeutralClosedJun 2

03Feature requests · 1

Jira integration · Integration request
NeutralClosedAug 16