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Customers / C-0153

Vertex Retail

Free planMedia

Conversations: 6
Unresolved: 1
Avg. resolution: 53m
Negative: 17%
Escalations: 1
Support time: 4h 24m

01Unresolved · 1

App crash after phone update · Bug
NeutralOpenSep 14

02Recent conversations

App crash after phone update · Bug
NeutralOpenSep 14
Getting started questions · Question
NeutralSolvedAug 18
Column mapping question · Question
NeutralClosedJul 28
Search doesn't find recently created records · Bug
NegativeSolvedJun 30
Bulk edit records · Feature request
NeutralClosedJun 23
Need a copy of our invoice · Usability
NeutralClosedMay 31

03Feature requests · 1

Bulk edit records · Feature request
NeutralClosedJun 23

Monthly volume and negative share

2026-051 · 0%
2026-062 · 50%
2026-071 · 0%
2026-081 · 0%
2026-091 · 0%

Red: conversations classified as negative.

Repeated problems

No repeated problems.

Escalations · 1

Jun 30

Customer since Dec 16, 2024.