OpsOSCustomer intelligence

Overview Tickets Issues Customers

Intelligence

Knowledge Feedback Actions37 Reports

System

Synthetic demo data
AI provider mock

Data & settings

Esc

Commands

Lumen Logistics · Customer Ops OS

Customers / C-0149

Lumen Logistics

Pro planRetail· $320/month (provided customer metadata)

Conversations: 11
Unresolved: 0
Avg. resolution: 2h 00m
Negative: 36%
Escalations: 1
Support time: 21h 56m

01Unresolved · 0

Nothing unresolved.

02Recent conversations

Salesforce integration failing · Bug
NegativeSolvedAug 24
Didn't get the reset password email · Bug
NegativeClosedAug 23
API cursor pagination question · Question
NeutralClosedAug 3
Timeline view · Feature request
PositiveClosed

03Feature requests · 2

Timeline view · Feature request
PositiveClosedJul 27
Custom roles · Feature request
PositiveSolvedJun 15

Monthly volume and negative share

2026-051 · 0%
2026-063 · 33%
2026-074 · 25%
2026-083 · 67%

Red: conversations classified as negative.

Repeated problems

Salesforce integration failing2× · Aug 24
Slack notifications stopped2× · Jul 3

Escalations · 1

Jul 27

Seat limit reached · Bug

NeutralClosedJul 26

Slack notifications stopped · Bug

NegativeSolvedJul 3

Slack notifications stopped · Bug

NeutralSolvedJul 1

Custom roles · Feature request

PositiveSolvedJun 15

Salesforce integration failing · Bug

NegativeClosedJun 12

Need a copy of our invoice · Question

NeutralClosedJun 8

How do we verify webhook signatures? · Bug

NeutralClosedMay 26

Jul 3

Customer since Dec 7, 2025.