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Customers / C-0121

Zephyr Security

Starter planFinance· $60/month (provided customer metadata)

Conversations: 12
Unresolved: 2
Avg. resolution: 2h 16m
Negative: 42%
Escalations: 2
Support time: 22h 37m

01Unresolved · 2

Getting started questions · Documentation
NeutralOpenSep 9
Column mapping question · Question
NeutralPendingJun 24

02Recent conversations

Getting started questions · Documentation
NeutralOpenSep 9
Pages loading slowly · Performance
NeutralSolvedSep 7
Timeline view · Feature request
NeutralSolvedAug 28
Logged out while working · Performance
NegativeClosedAug 26
MFA code always invalid · Bug
NegativeClosedAug 12
What are the API rate limits? · General feedback
NegativeClosedJul 14
Logged out while working · General feedback
NegativeClosedJul 9
How do we verify webhook signatures? · Bug
NeutralClosedJun 25
Column mapping question · Question
NeutralPendingJun 24
Custom roles · General feedback
NeutralClosedJun 21
Want to cancel and get a refund · General feedback
NegativeSolvedJun 15
Getting started questions · Documentation
NeutralClosedMay 28

03Feature requests · 1

Timeline view · Feature request
NeutralSolvedAug 28

Monthly volume and negative share

2026-051 · 0%
2026-064 · 25%
2026-072 · 100%
2026-083 · 67%
2026-092 · 0%

Red: conversations classified as negative.

Repeated problems

Getting started questions2× · Sep 9
Logged out while working2× · Aug 26

Escalations · 2

Aug 26
Jun 15

Customer since Jul 27, 2024.