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Customers / C-0114

Helios Logistics

Starter planEducation· $120/month (provided customer metadata)

Conversations: 6
Unresolved: 1
Avg. resolution: 1h 23m
Negative: 50%
Escalations: 2
Support time: 6h 57m

01Unresolved · 1

Slack notifications stopped · Bug
NegativeOpenSep 10

02Recent conversations

Slack notifications stopped · Bug
NegativeOpenSep 10
Notifications arriving late · Performance
NegativeSolvedSep 8
What are the API rate limits? · Bug
NegativeClosedJul 31
API cursor pagination question · Question
NeutralClosedJul 15
Zapier integration question · General feedback
NeutralSolvedJul 7
Dark mode request · Feature request
PositiveClosedMay 25

03Feature requests · 1

Dark mode request · Feature request
PositiveClosedMay 25

Monthly volume and negative share

2026-051 · 0%
2026-073 · 33%
2026-092 · 100%

Red: conversations classified as negative.

Repeated problems

No repeated problems.

Escalations · 2

Sep 10
Sep 8

Customer since Oct 11, 2024.