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Pinecrest Studios · Customer Ops OS

Customers / C-0107

Pinecrest Studios

Free planSaaS

Conversations: 10
Unresolved: 1
Avg. resolution: 57m
Negative: 40%
Escalations: 2
Support time: 8h 29m

01Unresolved · 1

Need a copy of our invoice · Question
NeutralOpenSep 17

02Recent conversations

Need a copy of our invoice · Question
NeutralOpenSep 17
Column mapping question · Question
NegativeClosedSep 9
Column mapping question · Question
NegativeClosedSep 1
Didn't get the reset password email · Bug
NegativeSolved

03Feature requests · 1

Jira integration · Integration request
PositiveClosedJul 24

Monthly volume and negative share

2026-064 · 25%
2026-073 · 33%
2026-093 · 67%

Red: conversations classified as negative.

Repeated problems

Column mapping question3× · Sep 9
Need a copy of our invoice3× · Sep 17

Escalations · 2

Sep 1

Jul 29

Jira integration · Integration request

PositiveClosedJul 24

Invite email missing · Bug

NeutralClosedJul 7

Need a copy of our invoice · Usability

NeutralSolvedJun 30

Column mapping question · Question

NeutralSolvedJun 24

Need a copy of our invoice · Usability

NeutralClosedJun 16

What are the API rate limits? · Question

NegativeClosedJun 1

Jun 1

Customer since Oct 3, 2024.