Customers / C-0100

Pinecrest Analytics

Pro planMedia· $570/month (provided customer metadata)

Conversations: 29
Unresolved: 1
Avg. resolution: 2h 03m
Negative: 28%
Escalations: 3
Support time: 57h 31m

01Unresolved · 1

App crash after phone update · Bug
NegativeOpenSep 17

02Recent conversations

App crash after phone update · Bug
NegativeOpenSep 17
MFA code always invalid · Bug
NeutralSolvedSep 12
Confused about the new seat-based pricing · Pricing
NegativeClosedSep 10
Didn't get the reset password email · Bug
NeutralSolvedSep 10
How do we verify webhook signatures? · Bug
NeutralSolvedSep 2
Didn't get the reset password email · Bug
NeutralClosedAug 30
Slack notifications stopped · Bug
NeutralClosedAug 21
Dashboard takes 30+ seconds to load · Performance
NeutralSolvedAug 19
Didn't get the reset password email · Bug
NeutralClosedAug 13
Column mapping question · Question
NeutralSolvedAug 9
Report totals don't match export · Bug
NeutralClosedAug 5
What are the API rate limits? · Bug
NeutralClosedAug 5
Audit log export · Feature request
PositiveClosedJul 17
Duplicate charge on credit card · Bug
NeutralSolvedJul 7
Column mapping question · Question
NeutralClosedJul 3

03Feature requests · 2

Audit log export · Feature request
PositiveClosedJul 17
Timeline view · Feature request
NeutralClosedJun 30