OpsOSCustomer intelligence

Overview Tickets Issues Customers

Intelligence

Knowledge Feedback Actions37 Reports

System

Synthetic demo data
AI provider mock

Data & settings

Esc

Commands

Pinecrest Systems · Customer Ops OS

Customers / C-0092

Pinecrest Systems

Free planHealthcare

Conversations: 5
Unresolved: 0
Avg. resolution: 1h 24m
Negative: 20%
Escalations: 0
Support time: 6h 58m

01Unresolved · 0

Nothing unresolved.

02Recent conversations

Getting started questions (onboarding) · Question
NeutralClosedAug 31
What are the API rate limits? · Question
NegativeClosedJul 20
Slack notifications stopped · Bug
NeutralClosedJul 8
Slack notifications stopped · Bug
NeutralSolvedJun 26
Confused about the new seat-based pricing · Pricing

03Feature requests · 0

No feature requests.

Monthly volume and negative share

2026-062 · 0%
2026-072 · 50%
2026-081 · 0%

Red: conversations classified as negative.

Repeated problems

Slack notifications stopped2× · Jul 8

Escalations · 0

No escalation requests.

Customer since Aug 18, 2025.

NeutralClosedJun 9