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Helios Freight · Customer Ops OS

Customers / C-0086

Helios Freight

Free planLogistics

Conversations: 12
Unresolved: 0
Avg. resolution: 1h 36m
Negative: 8%
Escalations: 0
Support time: 19h 10m

01Unresolved · 0

Nothing unresolved.

02Recent conversations

Jira integration · Integration request
PositiveSolvedSep 9
Notifications arriving late · Performance
NeutralSolvedSep 3
Confused about the new seat-based pricing · Pricing
NeutralClosedAug 29
Custom roles · Feature request
NeutralClosedAug 25
Scheduled report missing · Bug
Neutral

03Feature requests · 4

Jira integration · Integration request
PositiveSolvedSep 9
Custom roles · Feature request
NeutralClosedAug 25
Jira integration · Integration request
PositiveSolvedJul 16
Custom roles · Feature request
PositiveSolvedJun 1

Monthly volume and negative share

2026-062 · 0%
2026-074 · 25%
2026-084 · 0%
2026-092 · 0%

Red: conversations classified as negative.

Repeated problems

Mobile app not syncing offline changes2× · Aug 1
Jira integration2× · Sep 9
Custom roles2× · Aug 25

Closed

Aug 13

Mobile app not syncing offline changes · Bug

NeutralClosedAug 1

Pages loading slowly · Performance

NeutralClosedJul 27

Jira integration · Integration request

PositiveSolvedJul 16

Mobile app not syncing offline changes · Bug

NegativeClosedJul 9

Getting started questions · Documentation

NeutralClosedJul 5

MFA code always invalid · Bug

NeutralSolvedJun 23

Custom roles · Feature request

PositiveSolvedJun 1

Escalations · 0

No escalation requests.

Customer since Dec 4, 2024.