Customers / C-0068

Pinecrest Energy

Pro planLogistics· $550/month (provided customer metadata)

Conversations: 25
Unresolved: 4
Avg. resolution: 3h 06m
Negative: 44%
Escalations: 5
Support time: 65h 04m

01Unresolved · 4

Didn't get the reset password email · Bug
NeutralOpenSep 17
CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 15
How do we verify webhook signatures? · Documentation
NeutralPendingSep 12
Search results missing · General feedback
NeutralPendingJun 22

02Recent conversations

Didn't get the reset password email · Bug
NeutralOpenSep 17
CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 15
How do we verify webhook signatures? · Documentation
NeutralPendingSep 12
Scheduled report missing · Bug
NegativeSolvedSep 8
Users bounced back to login page after SSO · Bug
NegativeSolvedSep 8
Want to cancel and get a refund · General feedback
NegativeClosedSep 7
How do we verify webhook signatures? · Bug
NegativeSolvedSep 5
Report totals don't match export · Bug
NeutralSolvedAug 29
Invite email missing · General feedback
NeutralClosedAug 27
Custom report builder · Feature request
NeutralClosedAug 21
Report totals don't match export · Bug
NeutralClosedAug 13
Need a copy of our invoice · Usability
NegativeSolvedAug 6
Report totals don't match export · Bug
NeutralSolvedAug 5
Getting started questions (onboarding) · Question
NeutralClosedJul 31
How do we verify webhook signatures? · Usability
NeutralSolvedJul 30

03Feature requests · 1

Custom report builder · Feature request
NeutralClosedAug 21