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Pinecrest Freight · Customer Ops OS

Customers / C-0063

Pinecrest Freight

Free planRetail

Conversations: 6
Unresolved: 0
Avg. resolution: 2h 45m
Negative: 50%
Escalations: 1
Support time: 16h 32m

01Unresolved · 0

Nothing unresolved.

02Recent conversations

Email notifications delayed by hours · General feedback
NeutralClosedSep 4
How do we verify webhook signatures? · Documentation
NegativeClosedAug 17
MFA code always invalid · Bug
NegativeSolvedAug 4
Need a copy of our invoice · Usability
NeutralSolvedJun 25
Need a copy of our invoice · Question

03Feature requests · 0

No feature requests.

Monthly volume and negative share

2026-051 · 100%
2026-062 · 0%
2026-082 · 100%
2026-091 · 0%

Red: conversations classified as negative.

Repeated problems

Need a copy of our invoice2× · Jun 25

Escalations · 1

NeutralClosedJun 11

Didn't get the reset password email · Bug

NegativeSolvedMay 21

Aug 17

Customer since May 20, 2025.