Customers / C-0061

Bluefin Energy

Enterprise planMedia· $14,220/month (provided customer metadata)

Conversations: 44
Unresolved: 3
Avg. resolution: 2h 45m
Negative: 39%
Escalations: 4
Support time: 112h 50m

01Unresolved · 3

Users bounced back to login page after SSO · Bug
NegativeOpenSep 17
Didn't get the reset password email · Bug
NegativeOpenSep 13
Users bounced back to login page after SSO · Bug
NegativePendingSep 10

02Recent conversations

Users bounced back to login page after SSO · Bug
NegativeOpenSep 17
Users bounced back to login page after SSO · Bug
NegativeSolvedSep 14
Didn't get the reset password email · Bug
NegativeOpenSep 13
Salesforce integration failing · Bug
NegativeSolvedSep 11
Users bounced back to login page after SSO · Bug
NegativeSolvedSep 10
Users bounced back to login page after SSO · Bug
NegativePendingSep 10
Users bounced back to login page after SSO · Bug
NegativeSolvedSep 10
Users bounced back to login page after SSO · Bug
NegativeSolvedSep 9
Didn't get the reset password email · General feedback
NegativeSolvedSep 7
Report totals don't match export · Bug
NeutralSolvedSep 1
API cursor pagination question · Question
NeutralClosedSep 1
Bulk edit records · Feature request
PositiveClosedAug 18
MFA code always invalid · Bug
NegativeClosedAug 14
Seat limit reached · Question
NegativeClosedAug 13
How do we verify webhook signatures? · Usability
NeutralClosedAug 11

03Feature requests · 6

Bulk edit records · Feature request
PositiveClosedAug 18
Multi-currency invoices · Feature request
NeutralSolvedJul 29
SCIM provisioning · Integration request
PositiveClosedJul 20
Custom roles · Feature request
PositiveClosedJul 7
Audit log export · Feature request
PositiveClosedJun 2
Jira integration · Integration request
NeutralSolvedMay 30

Monthly volume and negative share

2026-051 · 0%
2026-0613 · 39%
2026-0711 · 9%
2026-088 · 25%
2026-0911 · 82%

Red: conversations classified as negative.

Repeated problems

Users bounced back to login page after SSO7× · Sep 17
Didn't get the reset password email4× · Sep 13
Report totals don't match export3× · Sep 1
How do we verify webhook signatures?3× · Aug 11
Need a copy of our invoice3× · Jun 25
Salesforce integration failing2× · Sep 11
How to export all our data?2× · Aug 7
Column mapping question2× · Aug 2
Confused about the new seat-based pricing2× · Jun 26
MFA code always invalid2× · Aug 14
Custom roles2× · Jul 7

Escalations · 4

Sep 14
Sep 7
Jul 8
Jun 4

Customer since Jul 22, 2024.