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Tidal Robotics · Customer Ops OS

Customers / C-0056

Tidal Robotics

Free planMedia

Conversations: 5
Unresolved: 1
Avg. resolution: 2h 42m
Negative: 60%
Escalations: 1
Support time: 10h 49m

01Unresolved · 1

MFA code always invalid · Bug
NeutralPendingSep 17

02Recent conversations

MFA code always invalid · Bug
NeutralPendingSep 17
Need a copy of our invoice · Usability
NeutralSolvedJul 24
Logged out while working · Performance
NegativeClosedJul 17
Dashboard takes 30+ seconds to load · Performance
NegativeClosed

03Feature requests · 0

No feature requests.

Monthly volume and negative share

2026-062 · 100%
2026-072 · 50%
2026-091 · 0%

Red: conversations classified as negative.

Repeated problems

MFA code always invalid2× · Sep 17

Escalations · 1

Jun 13

Customer since Feb 20, 2025.

Jun 15

MFA code always invalid · Bug

NegativeClosedJun 13