OpsOSCustomer intelligence

Overview Tickets Issues Customers

Intelligence

Knowledge Feedback Actions37 Reports

System

Synthetic demo data
AI provider mock

Data & settings

Esc

Commands

Redwood Retail · Customer Ops OS

Customers / C-0050

Redwood Retail

Pro planRetail· $380/month (provided customer metadata)

Conversations: 8
Unresolved: 1
Avg. resolution: 1h 19m
Negative: 25%
Escalations: 1
Support time: 9h 12m

01Unresolved · 1

Invite email missing · Bug
NeutralPendingSep 15

02Recent conversations

Invite email missing · Bug
NeutralPendingSep 15
API token returns 401 invalid token · Bug
NeutralClosedAug 22
API token returns 401 invalid token · Bug
NegativeClosedAug 15
Dashboard takes 30+ seconds to load · Performance
NeutralSolved

03Feature requests · 0

No feature requests.

Monthly volume and negative share

2026-051 · 0%
2026-061 · 0%
2026-072 · 50%
2026-083 · 33%
2026-091 · 0%

Red: conversations classified as negative.

Repeated problems

Column mapping question

Aug 13

Logged out while working · Performance

NeutralClosedJul 27

Didn't get the reset password email · Bug

NegativeSolvedJul 25

Column mapping question · Question

NeutralSolvedJun 3

Column mapping question · Question

NeutralClosedMay 21

2× · Jun 3

API token returns 401 invalid token2× · Aug 22

Escalations · 1

Aug 15

Customer since Dec 31, 2024.