Customers / C-0024

Vertex Energy

Enterprise planHealthcare· $22,720/month (provided customer metadata)

Conversations: 35
Unresolved: 4
Avg. resolution: 1h 49m
Negative: 40%
Escalations: 7
Support time: 56h 23m

01Unresolved · 4

CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 17
Confused about the new seat-based pricing · Pricing
NegativePendingSep 16
Users bounced back to login page after SSO · Bug
NegativePendingSep 12
Scheduled report missing · Bug
NeutralOpenJul 24

02Recent conversations

CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 17
Confused about the new seat-based pricing · Pricing
NegativePendingSep 16
Users bounced back to login page after SSO · Bug
NegativePendingSep 12
Users bounced back to login page after SSO · Bug
NegativeSolvedSep 11
Scheduled report missing · Bug
NeutralSolvedSep 9
Bulk edit records · Feature request
PositiveSolvedSep 8
Need a copy of our invoice · Usability
NeutralClosedSep 7
Need a copy of our invoice · Question
NeutralSolvedSep 3
MFA code always invalid · Bug
NegativeClosedSep 3
Logged out while working · General feedback
NegativeClosedSep 3
How do we verify webhook signatures? · Documentation
NegativeClosedSep 1
Didn't get the reset password email · Bug
NegativeClosedAug 27
API cursor pagination question · Bug
NeutralSolvedAug 22
Users bounced back to login page after SSO · Bug
NegativeClosedAug 20
HubSpot integration · Integration request
PositiveClosedAug 12

03Feature requests · 5

Bulk edit records · Feature request
PositiveSolvedSep 8
HubSpot integration · Integration request
PositiveClosedAug 12
HubSpot integration · Integration request
PositiveClosedJul 18
Offline mode for mobile · Feature request
NeutralSolvedJun 1
Multi-currency invoices · Feature request
PositiveClosedMay 26

Monthly volume and negative share

2026-054 · 25%
2026-065 · 20%
2026-078 · 25%
2026-087 · 43%
2026-0911 · 64%

Red: conversations classified as negative.

Repeated problems

Users bounced back to login page after SSO4× · Sep 12
Need a copy of our invoice3× · Sep 7
MFA code always invalid3× · Sep 3
Didn't get the reset password email3× · Aug 27
Logged out while working3× · Sep 3
Scheduled report missing2× · Sep 9
HubSpot integration2× · Aug 12
How do we verify webhook signatures?2× · Sep 1
Invite email missing2× · Jun 1

Escalations · 7

Sep 16
Sep 12
Sep 11
Sep 3
Sep 1
Aug 27
Jul 31

Customer since Jan 4, 2026.