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Customers / C-0020

Parallax Media

Starter planEducation· $90/month (provided customer metadata)

Conversations: 8
Unresolved: 1
Avg. resolution: 1h 25m
Negative: 25%
Escalations: 1
Support time: 9h 58m

01Unresolved · 1

Bulk edit records · Feature request
NeutralPendingSep 4

02Recent conversations

Bulk edit records · Feature request
NeutralPendingSep 4
Column mapping question · Question
NegativeClosedAug 18
Seat limit reached · Question
NeutralSolvedAug 9
Report totals don't match export · Bug
NeutralClosedAug 5
Custom report builder · Feature request
NeutralClosedJul 6
Column mapping question · Question
NeutralClosedJun 6
Report totals don't match export · Bug
NegativeClosedJun 4
How to export all our data? · Question
NeutralClosedJun 1

03Feature requests · 2

Bulk edit records · Feature request
NeutralPendingSep 4
Custom report builder · Feature request
NeutralClosedJul 6

Monthly volume and negative share

2026-063 · 33%
2026-071 · 0%
2026-083 · 33%
2026-091 · 0%

Red: conversations classified as negative.

Repeated problems

Report totals don't match export2× · Aug 5
Column mapping question2× · Aug 18

Escalations · 1

Aug 18

Customer since Jul 27, 2025.