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Customers / C-0012

Lumen Security

Free planManufacturing

Conversations: 7
Unresolved: 1
Avg. resolution: 1h 59m
Negative: 29%
Escalations: 1
Support time: 11h 55m

01Unresolved · 1

CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 17

02Recent conversations

CSV import fails with 'Unsupported file encoding' · Bug
NegativeOpenSep 17
HubSpot integration · Integration request
PositiveSolvedSep 2
Didn't get the reset password email · General feedback
NeutralSolvedAug 2
Duplicate charge on credit card · Bug
NegativeClosedJul 19
Didn't get the reset password email · Bug
NeutralClosedJul 18
Scheduled report missing · Bug
NeutralClosedJul 13
Pages loading slowly · Performance
NeutralSolvedJul 6

03Feature requests · 1

HubSpot integration · Integration request
PositiveSolvedSep 2

Monthly volume and negative share

2026-074 · 25%
2026-081 · 0%
2026-092 · 50%

Red: conversations classified as negative.

Repeated problems

Didn't get the reset password email2× · Aug 2

Escalations · 1

Jul 19

Customer since Oct 18, 2024.